Terms

This Article stipulates the rights and obligations between customers and 365Go when using the service of renting electric scooters, electric bicycles and related services in Da Nang and the surrounding area. When you book, pick up, or pay, you are deemed to have read, understood, and agreed to the entirety of the content below.

1.Scope and definitions

The terms apply to all car rental transactions through 365Go's website, hotline, app or at the transaction point.

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3. The process of booking, picking up, and paying

3.1. Request a ride

Customers can request a ride online at the Reservations Now page, via the hotline, or at the point of sale. Your reservation includes: vehicle type, pick-up/drop-off time, drop-off/pick-up location, and contact information.

3.2.Pickup

Upon receipt of the vehicle, the two parties shall make a minutes of delivery and receipt clearly stating: vehicle condition, battery level, accessories, lease start time and related commitments. The customer checks carefully before signing for confirmation.

3.3. Payment

Rental fees and surcharges (if any) are announced at the time of booking or on the Price List published on the website.Payment method: bank transfer, cash or other methods supported by 365Go from time to time.

4. Rent, deposit and surcharge

• The rental price is applied according to the list of prices listed at the time of transaction, which may vary by vehicle type, rental period and promotion.
• The deposit (if any) is collected upon receipt of the vehicle to ensure the performance of the obligation.The refund amount and conditions of the deposit are clearly announced before handing over.
• Additional fees may be incurred in the following cases: late return, out-of-area delivery, emergency battery charging, special vehicle cleaning, or other expenses according to the applicable minutes/price list.

All fees incurred will be explained and confirmed with the customer before collecting (except for serious violations that need to be handled immediately according to regulations).

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8. Insurance, damage and theft

The responsibility for compensation for material damage to the vehicle is determined according to the minutes of delivery and receipt, the field report (if any) and the regulations at the time of lease.The Client is obliged to:

• Immediately notify 365Go and authorities (as needed) when an accident, collision or theft occurs.
• Coordinate to provide records, photos and information for compensation settlement.
• Pay the cost of repair, replacement or loss according to the agreed level/minutes, after deducting the insurance or piles (if applicable).

9.Extensions, dropoffs, and overtime charges

• Customers who want to extend their rental period need to contact 365Go before the expiration time.Renewal is valid only when confirmed and the vehicle is available.
• Returning the vehicle later than the agreed time may be subject to additional charges under the price list or additional agreements.
• If the return time is over without contact, 365Go has the right to recall the vehicle, charge the arising fee and handle in accordance with the law.

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11. Confidentiality

365Go collects and processes customers' personal information for the purpose of providing services, identity verification, and post-hire support. Details of the scope of data collection, storage and rights of the data subject are specified in the Privacy Policy page.

12.Applicable law, dispute resolution and contact

This clause is governed by the laws of Vietnam. Any disputes arising will be prioritized for settlement by negotiation. If it is not possible to negotiate within a reasonable time, one of the parties has the right to bring the dispute to a competent court in Vietnam.

365Go reserves the right to update these Terms. The new version takes effect when posted on the website.Your continued use of the service after the update constitutes your acceptance of the new content.

Contact 365Go: Via the Contact page, hotline or email published on the website for assistance with car rental terms.